Return Policy

Return Policy

*After 30 days, any sales purchased with a Credit Card or PayPal, moneys will be reimbursed with a check.

Returns are accepted and refunds issued minus shipping and handling once products are received back.

We do not have a "viewing" of all our products, if you wish to place an order and want to view a product beforehand please order with a purchase order and fill out or credit application.  You will have 30 days to send back the order and cancel before payment.

For specific product return policies please read the categories below.

Prices are subject to change without notice.

For additional information, please call 508-647-1900.

Products & Publications:

All Products are covered by the Manufacturer's warranty and conditions. Please contact us by email or by telephone at 508-647-1900 for further information. For orders under $50, we will bill immediately and ship on receiving payment. Please Note Shipping Fee could change on certain products. We will contact you if the actual shipping rate exceeds the estimated rate for approval before charge is made.

In the event you are dissatisfied with any product or publication, you may return your order minus the shipping and handling costs.  LSI will not be responsible for receipt of damaged goods.  Unless otherwise notified all products shipped are new and we are not responsible for those delivering the goods.

Audio/ Visual Products:

For non-working CDs/DVDs a full refund will be issued upon receipt of the returned item. For dissatisfaction of product, a full refund minus the shipping and handling charge will be issued or you may apply a credit to another order.


Cancellation Policy

*After 30 days, any sales purchased with a Credit Card or PayPal, moneys will be reimbursed with a check.

For course registrations we ask that you do not make any non-refundable travel arrangements. 

Registrations by phone are not processed until we are sure the course is a go.  Once a registration is processed, you can receive a refund up until the day of the course if you know you will not be able to attend.  If you miss the course, the registration fee is non-refundable.

Cancellations received 7 business days prior to the course, seminar, or webinar qualify for 100% refund of the paid tuition. Cancellations received less than seven 7 business days prior are subject to a cancellation fee of 15%, or can be applied fully to a future course, seminar, webinar, product, or service. An alternate may be appointed to attend up to the last minute, without any additional cost. No-shows are subject to the full registration fee.

LSI reserves the right to cancel a course due to insufficient enrollment. Registrants of canceled courses will be notified as soon as the decision has been made. LSI’s responsibility will not exceed the amount of the collected tuition. Please confirm with LSI before making non-refundable travel arrangements.

For additional information, please contact Ana Adams at 508-647-1900.