Our goal is your total satisfaction in using the products you purchase from us. If you are unsatisfied with your purchase, you may simply return the item to us within 30 days of purchase for an exchange or refund. A 15% handling fee may be deducted if items are already opened or used.

To initiate a return, email dermesissales@genepharminc.com or call our toll-free number 1-888-5454-363 to obtain a Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the returned items were shipped incorrectly or damaged from us to you.

After receving the authorization, please include the provided RMA# on the outside of your package and mail to:

DERMESIS
1237 Midas Way
Sunnyvale, CA 94085