We at Cherokee Hills are dedicated to your satisfaction with our products. If you purchase from our existing inventory we will gladly refund the full amount of your purchase (on return of the item) or replace it with a similar product if you are not completely satisfied with it on receipt. Special ordered items will be replaced only in the event of defect in materials or workmanship. We are not responsible for misuse (such as cracks due to overtightening the screws), mishandling or normal wear and tear. We recommend removing the grip panels when cleaning your handgun; some solvents may dull the finish. Feel free to contact us with any questions; we will be happy to help you.