Return Policy
Whatever the item, whatever the reason, we offer a 10 day return policy. You can choose either an exchange or a full refund of the purchase price. All Items must have RNA. We just deduct shipping and handling. Sound good?
Now, for those who need the nitty gritty details:
- Flooring products do have a restocking fee of 30% of the purchase price, which we deduct from the return refund. Unfortunately, flooring samples do not apply.
- Accessories,venting equipment, optional equipment, and logs are subject to a restocking fee of 20% of the purchase price, which we deduct from the return refund.
- Once an order has shipped, it cannot be cancelled. You can refuse an order, in which case we offer our standard return policy, where we reduce the roundtrip shipping cost from your refund.
How to make sure we can exchange or refund your item:
- Please return all products in original condition and packaging. Otherwise, we may apply additional charges.
- Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
- If your item arrived damaged or defective, please see Contact us