If you are not satisfied with your purchase and wish to make a return, you will need to email firstname.lastname@example.org to acquire a Return of Merchandise Authorization (RMA). Merchandise returned without an RMA will be returned to the sender.
We will then issue a "store" credit or credit the purchaser's credit card (or Pay Pal) for the merchandise returned within 30 days of the customer's receipt of the merchandise. We are not able to accept return requests after 30 days.
Should you receive an item from us that is defective, i.e., missing a part, please send an email to email@example.com detailing the problem (i.e., what you ordered, what is missing, your name/address, etc.) and we will arrange to ship the missing part to you. Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs plus a 15% re-stocking fee.